One secure link.
One private conversation.
Families ask the same questions every week — how was today, did she eat, who visited. Family Access gives each relative a secure personal link to the record your team is already keeping. They see the care that was delivered, when, and by whom, in plain language. You decide exactly what each one sees.
The reality
Families ask the same questions every week.
Answering them by phone falls to whoever picks up — and the answer is only as good as that person's recollection. Most portals solve the wrong problem: they give every family member the same view, in clinical shorthand, behind a login nobody can remember.
Repeat phone calls
"How was today?" and "Did she eat?" — every day, to whoever answers.
Answers from memory
The answer is only as good as the person who picks up, hours after the visit.
One shared thread
Most portals put every relative in one conversation — awkward when relationships are complicated.
Passwords nobody remembers
Account creation, app stores, resets — most families give up before they log in.
Clinical shorthand
"PEG feed, 400mls, position changed" — not what a daughter needs to read.
No evidence of what was said
When CQC asks how you involve relatives, "we rang them" is not a record.
What families see
The care that was delivered, in plain language.
Family Access reads from the same record your team is already keeping — so nothing extra has to be written, and nothing gets missed.
In residential care
Cares
- Daily summaries
- Activities and events
- Meals
- Photos
- Wellbeing trends
In domiciliary care
Community
- Each visit, as it happens
- The care given at that visit
- The carer who attended
- When they arrived and left
Gate by gate
You control what each relative sees.
Access is granted gate by gate on every invitation. Nothing is granted by default that you haven't ticked.
The daughter who holds power of attorney
- Daily summaries
- Message the team
- Contribute to About Me
- Photos and activities
The cousin overseas
- Daily summaries
- — and nothing more
Every gate is a separate toggle on the invitation. Change it, or revoke it, at any time.
Privacy
Every conversation is private.
Each relative has their own thread with the care team. One family member's message is never visible to another — a distinction that matters in families where relationships are complicated, and one most portals get wrong.
One thread per relative
Each family member has their own conversation with the team.
Never shared
One relative's message is never visible to another.
Fully audited
Every message carries the sender and timestamp, inside the same audit framework as the rest of the platform.
For families
Built for how families actually live.
No app store. No account creation. No password. The link works on any phone.
No app, no login
The link opens in any browser. No download, no password to forget.
Revoke instantly
Access can be revoked at any time, or set to expire automatically.
Inside the audit framework
Access sits inside the same permission and audit framework as the rest of CIAP.
What it does for your service
Fewer calls. Better conversations. Documented evidence.
The things that matter to a home manager, in order.
Fewer repeat phone calls
Families can answer their own questions, in the record, at the time.
Fewer "nobody told us"
The care is visible as it happens, in plain language.
Documented evidence for CQC
A record of what families were told and when — the evidence inspectors ask for when they ask how you involve relatives in care.
Family Access: one secure link, one private conversation, and only what you choose to share.
Book a Family Access demo
Let's talk about your families.
Tell us about your service and how you involve relatives today. We'll walk through Family Access in the context of a residential home or a domiciliary round — whichever fits.
Please do not include residents' names, health information or other confidential personal data in this enquiry.
Tell us about your organisation
We'll arrange a focused walkthrough of the modules most relevant to your service.
Please do not include residents' names, health information or other confidential personal data in this enquiry.